Shaun N.
Memphis, TNMember since October 2019

Reviews (1)

    • Oct 6, 2019
    • Verified Reviewer


    Great process...vehicle, not so much.

    Overall Experience:

    Purchased a 2011 Jaguar XJL and was, for the most part, very pleased with the process (placing the order, the feedback, signage of paperwork, delivery, etc.). However, the 150-point inspection needs some serious work. Less than 300 miles (2 weeks) into driving the car, there was a huge puddle of coolant on my garage floor. I also noticed that one of the rear AC vents was not blowing. So I brought antifreeze and took the car to the dealership. Silver Rock did approve both repairs, which was a plus (no additional money out of my pocket - but did spend unnecessary time and fuel). The dealership also found that the engine belt was worn and that the cabin pollen filter was excessively dirty. I had the dealership replace them both at my personal expense ($409.35). All these issues should have been addressed during the 150-point inspection. In addition to these mechanical issues, there is overspray on my windshield and passenger side window. No idea why, since the Carfax says no accidents. There are also gray-colored arrows on the body of the car, maybe drawn on there to point out defects that needed attention. Two of the tire air pressure caps were missing (called Carvana about that and was told "they are relatively inexpensive, you can go by some and we will reimburse you". I didn't bother sending in the receipt, as I felt they should have sent some to me, instead of inconveniencing me. These issues should have been addressed during the detailing and washing of the vehicle, prior to delivery to me. I paid over the market value for this car, with the hopes Carvana had done exactly what they said they had done in the car's bio. I'm disappointed with the condition of the car and expected better.

    Bottom Line: No, I would not recommend this to a friend

    4 people found it helpful

    Link to this Review
    • Oct 8, 2019

      Company Response from Carvana

      We would like to thank you for taking the time to reach out to us regarding your Carvana experience. All of our vehicles go through our 150-point inspection to ensure our top quality standards. We want to apologize if there were some details missed during the inspection as we know this can be frustrating. Your feedback is a crucial part of our companies’ process improvement so we will be sure to pass it along to the appropriate parties. After reviewing your account, it does look like you worked with our inside team to have your concerns addressed. Thank you again for your honesty and feel free to contact us with any other questions or concerns.

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