I wish I had good things to say about this company, but surely I do not. My consultation went great and I was extremely pleased when the gal who did my consultation called my insurance company for me. She came back into the room and said "Ma'am, I just got off the phone with your insurance and the $1,500 ortho coverage that you have will be covered. All you'll have to do is pay today (either by installments or one lump sum) and once you've got the aligners, you can email us to get the insurance claim paperwork sent over." So I did just that. I sent my claim paperwork to my insurance company and within a few days...DENIED. So I figured...must've been a fluke thing and sent it again...DENIED. WTH! So, of course, I reach out to my insurance to figure out what the issue is, and they said that the information about the dentist doesn't match what they have in their records (Delta Dental). So then I reach out to SDC to see what I should do, and that is when they decided to tell me that Delta Dental doesn't work with their database of licensed orthos and pretty much I was SOL. I am beyond frustrated with this scam of business and now I am out $1900. I'm also 5 weeks in and haven't seen a lick of difference in my teeth. So I may have just thrown $1,900 out the window on an absolute garbage product. So - be warned - just save your sanity and cough up the extra dough to go to a REAL ortho that will take care of your teeth and leave you with actual VISIBLE results.
Bottom Line: No, I would not recommend this to a friend
2 people found it helpful
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Company Response from Smile Direct Club
Thanks for leaving us a review, Sarah. We work hard to provide all the necessary documents to file insurance claims and answer any questions regarding insurance. Often, we can verify insurance coverage based on orthodontic codes, but it is ultimately up to the insurance provider to approve or deny a claim. I'm sending you a message to see if there is anything we can do to help. Best, Madison.