Warren F.
Fort Myers, FLMember since October 2019

Reviews (1)

    • Oct 9, 2019
    • Verified Reviewer

    Dexcom G6

    Bad product/terrible support

    Overall Experience:

    When the CGM works it’s a great product. When it doesn’t work it’s frustrating and potentially dangerous.

    Way too many communication failures. Sometimes wait 30-45 minutes, sometimes it’s a sensor failure. I had 2 sensor failures yesterday.

    Also, frequent inaccurate readings. Sometimes up to 100 points higher than from an actual finger stick. My CGM showed a reading of over 180 the other night. The actual bg count was 88. If I actually trusted the CG5 I would either be in the hospital or dead. No excuse for this.

    Other than shipping out replacement sensors, customer support is basically useless. Lots of time asking questions but no resolution to problems other than sending additional sensors.

    To make things worse, my transmitter has about 1 more week to go and my distributor told me that they have not received any shipments. So it won’t matter if the senors are inaccurate since the transmitter won’t work.

    There are other CGM systems. I recommend you investigate them before ordering from Dexcom.

    Bottom Line: No, I would not recommend this to a friend

    2 people found it helpful

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