Gnanakumar I.
Ellicott City, MDMember since October 2019

Reviews (1)

    • Oct 10, 2019
    • Verified Reviewer


    Worst customer care, worst business model

    Overall Experience:

    What else worst could happen on a purchase. Booked a vehicle, sent the check through bank, bought insurance coverage, got confirmation of the order and scheduled a delivery/pickup, but when we went to get the vehicle they could not find the vehicle and they are saying someone else bought the same vehicle two days before. Customer care members simply saying we will help you to find the next car. Not everyone could be like Amazon when it comes to Online Purchase. I waited almost four days and took my entire family for the vehicle pickup and this is highly disappointing. What is more disappointing/irritating is the answers by the customer care people. No worries from their side. Simple and cool to say "sorry we will find the next car."

    Bottom Line: No, I would not recommend this to a friend

    3 people found it helpful

    Link to this Review
    • Oct 14, 2019

      Company Response from Carvana

      Thank you so much for the time taken to provide us with this review of your recent experience with us. We sincerely apologize for the inconvenience you and your family experienced by going to our vending machine just to find out your order was not in place.

      Anytime an edit of an order is initiated by our customers, a reschedule and replacement of order is needed to keep the purchase in place. When the order was not replaced the vehicle became unlocked. We would love to help you locate another car in our inventory and provide you the experience we pride ourselves on offering! Please give our advocate team a call and we will be sure to find you and your family a good fit.

      Thank you again for your feedback, and we look forward to turning this experience around.

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