They sent the correct aligners after 2 months and 8 phone calls and chats and numerous promises that were not kept. Although I received the new aligner the bottom one doesn't fit. The top one is perfect, but the bottom is correct. I can wear Month 5 week 2, but Month 5 3/4 week is not right. I tried on Month 6 Week 1 and I can get that one on, but not the one they sent me. I've called to let them know. I hope it won't take another 2 months! I should have been finished with this program by now!
Bottom Line: No, I would not recommend this to a friend
6 people found it helpful
Link to this ReviewI'm on my 14th set. The 15th ones were wrong. They sent two uppers. I called on August 8th to get the right ones. They said it would take 7 to 10 business days. I still don't have them. I have called or chatted online about 8 times. Everyone that I have talked to just says the same thing. They are in production. I've been told they reordered and the new ones will come within 7 to 10 business days. They didn't come. I've been told twice that someone would call me, but they have not. They have given me free retainers and have taken off $150. I keep telling them I just want my aligners. This is crazy! I wish I knew what to do. This is very disappointing.
Company Response from Smile Direct Club
Hey Jeffrey. Thanks for taking the time to leave us this review. As we take pride in the services that we provide, we are concerned to see this. We will be reaching out via DM to speak further about this. Best, Thom.