Ordered a vehicle and was scheduled for delivery on September 13. They emailed the 12th and said there was a delay. After calling I was told the vehicle was damaged while loading (doubtful). They said they would need to repaint a bumper. When I asked if the price would be reduced because now it's been in an accident, they said no. Was then scheduled for September 27th. On September 26 I checked to see if I had any more "delay" emails. I did not, but when I checked the website my car's delivery date wad no longer September 27th, it was now October 10th. They didn't even notify me of this. When I called they said they will call back and never did. The next day I went to CarMax and bought a 2018 malibu with 19k miles for $16k and a better APR. These guys lie about delivery dates, they are not big enough nor do they have the resources to deliver on time.
Bottom Line: No, I would not recommend this to a friend
5 people found it helpful
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Company Response from Carvana
Thank you for taking the time to share your experience with us. Carvana aims to provide customers with the ideal car-buying experience. It looks like we fell short in your case and we sincerely apologize for that. Although unexpected delays can happen, we try our best to reach out and notify customers when these unexpected issues arise. Carvana conducts a 150 point inspection and wants to ensure each vehicle we deliver meets our high standards and would never want to give you a vehicle that is less than that. As Carvana continues to grow, we want to improve every aspect of the car buying process. We take your feedback very seriously and will notify the proper teams. Please contact us if you have any additional questions or concerns.