When I received this piece of garbage, I was surprised at how light it was. Not the heavy duty pan they claimed on the infomercial. It was also deceptively small compare to its TV appearance. The first thing I cooked was a fried egg, at medium temperature. Basic enough, right? It stuck to the pan, and had a metallic taste to it.
That's when the real fun began. I called customer service and spoke to a rep with very poor English language skills. After basically yelling at me for wanting to return the product, he started offering me discounts to keep it. I told him I just wanted a return authorization number, and he told me to just use my invoice number and hung up on me.
I returned the pan via UPS, signature authorization. They have had the pan since March 14th and continue to claim to have not received it, in spite of the fact that I provided a copy of the shipping receipt and the name of the individual who signed for it.
This is a horrible company, buyer beware.
Bottom Line: No, I would not recommend this to a friend
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