Kelley W.
Kelley W.
Inlet Beach, FLMember since October 2019

Reviews (1)


    • Oct 12, 2019
    • Verified Reviewer

    Vroom

    Absolutely thrilled! Thank you Vroom!

    Overall Experience:

    I found a 2017 Jeep Wrangler Unlimited on the Vroom site for $26K with 37K miles…my dream car...it was love at first sight. I spoke with a very nice and knowledgeable salesperson who helped me through the process. Very easy and straight-forward.

    The next day (Saturday) I received all of my paperwork. It all seemed a little too easy so I started searching around on the internet for Vroom reviews. I found a TON of bad reviews on Vroom. At this point, I started getting very anxious and thinking…what have I gotten myself into?

    I decided to shop locally to see if I could find anything similar in the same price range. Not a single dealership within 100 miles could even come close to the Vroom price. At this point, I felt like I was taking a chance but I really wanted that car.

    On Monday before I sent my paperwork in, I just wanted to speak with someone at Vroom who could ease my anxiety about this purchase. I heard from several people that day who were all extremely helpful and professional. Each of them assured me that I would be well taken care of by Vroom.

    Vroom has grown overnight and we're experiencing the growing pains of a rapidly growing start-up. They were well-aware of the reviews and assured me that they were putting a wide variety of plans and processes in place to assure these bad reviews didn’t happen again. They were able to address many of the bad reviews directly and put my mind at ease.

    I sent the paperwork in…within 24 hours, I received an email stating they had received my paperwork and were getting my car ready for delivery. They kept in constant communication and ensured me that all was continuing to run smoothly. This was on Wednesday and they told me my car was on schedule to be at my house by the following Tuesday.

    On Saturday morning I received a call from Vroom asking if I would be in the area that day between 3-6 because the were going to be able to drop my car off then if I was. Literally 3 days after they received my paperwork.

    The delivery man called me when he was an hour away and brought my car right to my door. He couldn’t have been nicer and I couldn’t have been more excited.

    Today, I had a mechanic take a look at the jeep to ensure that it was OK. He looked it over very thoroughly…he told me that the jeep is in like-new condition and that I basically got a brand new jeep. Needless to say, I couldn’t possibly be happier.

    Buying a car online is a scary process because it’s a major purchase decision and something I had never done before. After my experience with Vroom, I will never buy a car another way.

    Thank you, Vroom, for bringing me my dream car and for assuring me every step of the way.

    Bottom Line: Yes, I would recommend this to a friend

    2 people found it helpful

    Link to this Review
    • Oct 18, 2019

      Company Response from Vroom, Inc.

      Kelley, thank you for the review. We're happy to hear you enjoyed our unique car shopping experience. We're glad you like your new vehicle. Feel free to reach out if there's anything further we can do for you. -Vroom Team.


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