I've always searched for cars online but never bought 100% online until this purchase of my 2015 Range Rover Sport. The buying experience was pretty simple and straight forward. There was some confusion on shipping and pickup dates but that was partially due to my heavy travel schedule, but Vroom worked diligently to make it all work. I took delivery and after only driving 20 miles the Engine Light came on. The car looked in great shape and was everything we wanted so I wanted to give Vroom the chance to resolve this, just like I would any local brick and mortar dealership. It took a few extra phone calls to Vroom than I would have liked, but within short order, Vroom stepped to the plate and worked with a local Range Rover repair shop and got this minor emissions issue resolved and covered all the costs.
Kudos to Jose Gutierrez, Vroom Customer Support Supervisor for his professionalism and diligence to resolve this situation. Overall great experience and would buy from Vroom again.
Bottom Line: Yes, I would recommend this to a friend
2 people found it helpful
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Company Response from Vroom, Inc.
Scott, we're happy you found our staff to be so supportive during your experience. Feel free to reach out to us if you need any more help. We're always available to talk. -Vroom Team.