It has been a horrible experience. They first deleted all my contacts and asked to resign them. After that the truck was to be delivered and the delivery took way longer than usual, and finally to top it off when they sent the vehicle's title, they never bothered to check if the VIN number on the title matched the vehicle, which it didn't, and I had a horrible time at the sheriff's department trying to explain to them that I bought the car from Carvana and it was their mistake. After that, they promised an Enterprise rental would pick me up and they lied to me, kept me calling Enterprise and Carvana for over 4 hours and in the end nothing was solved. I don't recommend! Keep it local, these guys do not know what they are doing!
Bottom Line: No, I would not recommend this to a friend
3 people found it helpful
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Company Response from Carvana
Thank you so much for taking the opportunity to provide feedback on your purchase experience. We want to ensure that each of our customers have a great experience from beginning to end. Overall, your experience does not reflect the convenience and ease that we hope to provide for every customer, and for that we are truly sorry. We are happy to see that you have been in communication with our team to find an amicable solution in regard to the title. If you have any questions moving forward, please give us a call at (800) 333-4554.