Niall M.
Charlotte, NCMember since October 2019

Reviews (1)

    • Oct 15, 2019
    • Verified Reviewer

    Dexcom G6

    Horrible customer service

    Overall Experience:

    Worst customer service imaginable. No follow-up. If you place an order for supplies, be prepared for (i) lengthy delays, often with no order shipped often until your 2nd, 3rd or 4th call; (ii) broken promises regarding shipment dates, and (iii) totally non-responsive customer service. FYI…even the SUPERVISOR’S promise (my FOURTH call) to ship "by tomorrow" was broken. Long-standing backlog on inventory causes lengthy delays between order and shipment, but the company has done nothing to come up with a solution. A billion-dollar company like Dexcom could increase manufacturing if it cared, but it obviously does not. It sells all it can make and has no competition. This is what happens when consumers have no real choice and is a perfect example of the ugly side of patent protection. Unless you have hypoglycemic insensitivity (like most potential Dexcom users) go with Libre instead of Dexcom!

    Bottom Line: No, I would not recommend this to a friend

    3 people found it helpful

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