Lana C.
Lana C.
VirginiaMember since October 2019

Reviews (1)


    • Oct 16, 2019
    • Verified Reviewer

    SmileDirectClub

    SDC is experiencing production/severe customer service problems

    Overall Experience:

    SDC is currently experiencing production bagging and quality problems per customer service supervisor. Finished one month only as aligners for month 2 had uppers for me and lowers for another customer. Customer Service has refunded $100, promised 1 set of retainers free of charge, and now 2 sets of retainers free of charge, for a total of 3 sets free for my delayed treatment! Still correct aligners have not been shipped in over 2 months. I should be on month 4 aligners but have never received them. SDC is continuing to ship aligners to new customers but refuses to take care of existing customers. The last info from customer service is they might be able to expedite the correct aligners by the end of October, maybe, but they can't guarantee that date and to just keep wearing the last correct aligner! That aligner is almost worn thin! If you haven't entered treatment, wait and see where all of this is going!

    Bottom Line: No, I would not recommend this to a friend

    5 people found it helpful

    Link to this Review
    • Oct 17, 2019

      Company Response from Smile Direct Club

      Hello Lana,

      We're concerned to see this, as we take pride in the attention that our customer care team devotes to all communication efforts. I will send you a private message to better assist you. Best, Valerie.


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