Deplorable company who simply wasted many hours and hours of my time. They expect everyone to be an old-fashioned W2 employee. Despite continuously showing them 8 different ways solid proof of my independent contractor income, they kept finding more ways to waste my time, upload new documents, etc. Every customer service rep will tell you something different. Good luck trying to get through to someone in a timely manner - you can call and get a message saying your wait time is under 5 minutes and it would often take an hour plus to get through to someone. What a total disappointment. I feel suckered. I have never in my life experienced something as frustrating as this experience was.
Bottom Line: No, I would not recommend this to a friend
4 people found it helpful
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Company Response from Carvana
We appreciate that you have taken the time to express your concerns regarding your Carvana experience. We are sorry that your underwriting process has not been as seamless as we strive for. Please rest assured that we do not intend for this step in your purchase to be difficult and want to apologize for any misunderstanding we have caused you. At Carvana we do value your time and we want your experience to be amazing. We are sorry that you endured long hold times and understand this can be very frustrating. Please know that we are working on fixing this issue to better serve our customers in the future. Again, thank you for your feedback we appreciate that you have brought these concerns to our attention.