Reviews (1)

I am so disappointed in this company. I purchased the starter kit using my debit card. When I was sent the impression kit, I filled out the payment plan card. I was given the option to pay with a different card or the card on file. I chose to pay with a different card and put in all of the information to have that card charged. I check my bank account and $1795 was taken out of my checking account instead of the credit card I had provided the information to have charged. I can’t afford to have the full amount taken out of my checking account, that’s why I asked that it was taken from another card.

I call immediately and ask to have it refunded and taken from the other card provided. I was told it would be refunded in 7-10 business days. I don’t have 7-10 business days to have $1795 missing from my account. They offered to discount $100 off of my total for the mishap. $100, as if that would even begin to cover the potential overdraft fees. I had them just cancel my order altogether. I called back and spoke to someone else who offered me free retainers on top of the $100 off in order to keep my service. No thanks. He then said that he would leave a call back message for an account manager so that I may discuss having my money expedited...but the catch...I would have to wait 3-5 business days for a call back.

I’m fuming! I don’t have near $1800 to just have out of my account while they figure out when to send me my refund. They don’t care to keep you as a customer or the fact that you’re potentially having to pay fees for their mishap. I definitely would not recommend this company to anyone! If a company can do this before I even receive my aligners, I’m going to guess it doesn’t get any better per other reviews.