Carmen W.
New York City, NYMember since October 2019

Reviews (1)


    • Oct 18, 2019
    • Verified Reviewer

    Carvana

    "Where buying a car sucks"

    Overall Experience:

    I've heard from my friends that buying a car from Carvana was more convenient than an actual dealership so I gave it a try. Boy was I wrong. There are just way too many people working on my case and each time they need to put me on hold to "understand the situation". The communication sucks, no one reaches out to you to let you know your process is completed or if there are documents that need to be signed. I was rescheduled for my car delivery 4 times! I would call 2-3 days in advance for a verbal confirmation of my delivery date and time as well as an email confirmation that assured me each time I am getting my car on time. I've called off from work 4 times to receive a car that I have been waiting for almost 2 months for and I still do not have the car! The advocates are unhelpful and not empathetic to my situation except for one, who promised me a reimbursement for my wasted time. And now they're telling me they do not reimburse. This business is inadequate even with it being a great idea, there is just no structure to the execution here.

    Bottom Line: No, I would not recommend this to a friend

    3 people found it helpful

    Link to this Review
    • Oct 21, 2019

      Company Response from Carvana

      Thank you for taking the time to provide us feedback regarding your recent experience. We are so sorry for what has transpired during your purchase process. Carvana prides ourselves in providing excellent customer service and to hear that you received otherwise is truly disappointing. Our team works as diligently as possible to ensure we provide our customers with accurate delivery dates and understand that at times we can fall short of that. We take your feedback seriously and will ensure that it is passed along to the proper departments. After reviewing your account, we do see you have been in touch with one of our Specialists regarding your concerns. Please do not hesitate to reach out with any further questions or concerns.


Showing 1-1 of 1