Reviews (1)

I received my aligners, after wearing them for two days I cleaned them with warm water and they melted...I had to wait a month to get started again with a new set of aligners, it sounds like it was my fault (even though that's what they recommend for cleaning the aligners). After a month, I finally receive the new set and start again, month 2 week 3, I went to switch to my new set, and they were completely off, they did not fit my teeth, they were huge. I had to go in for a scan again where the manager treated me horribly, and told me that unfortunately, it will take 4-6 weeks for my replacements to arrive "SINCE THEY GET A LOT OF ORDERS" (Who cares? That was not my mistake.). I called customer service several times and they told me they were going to expedite my process and that I was going to get my new aligners, after 9 weeks and plenty of frustrating calls to customer service where they could not solve this problem because they tell you they have a lot of orders coming in and that their doing their best, I receive my new aligners. I was supposed to get 9 aligners and they only sent me 6 which means I will have to wait another month and a half for the rest of my treatment to arrive...I am tired and looking for solutions to try to cancel my membership. Any suggestions? They are telling me that there was a laboratory error that they will send me my 3 pending aligners in an expedited shipment, but everyone knows how the story continues.

DO NOT USE THIS COMPANY.

Thanks!