When I went to SmileDirect in the first place, I told them that I will only sign on to the treatment if my insurance company covers the procedure. She assured me that yes, if I have orthodontics coverage then it will be covered. EVEN to the point that she said "insurance companies like to see monthly charges" (the monthly payment plan was actually $200 MORE expensive than just paying for the full fee upfront, approx. $2200). Now I am paying out of my pocket, so WHY couldn’t I have just paid for the whole procedure up front to save money! Since JULY, I have been arguing with SUNLIFE and SmileDirect. This is very exhausting and time-consuming! Now I understand that there is NO coverage from insurance companies for TELEDENTIST. I think SmileDirect should reduce my charges for their services because they NEVER sent an estimate to my insurance provider from the start; they were only concerned with getting the SALE.
With regards to the procedure, I am half way completed, and my teeth are not aligning correctly when chewing on back teeth.
Bottom Line: No, I would not recommend this to a friend
4 people found it helpful
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Company Response from Smile Direct Club
Hi Crystal, thank you for taking the time to leave us with this feedback. We are concerned to hear this as SmileDirectClub works with most insurance companies in terms of reimbursement. We do offer reevaluations at the end of each SmilePlan if the ideal results are not reached. I will be reaching out via direct messenger to further assist. Best, Jeffrey.