Not the contacts, the customer service (or lack there of) and the website. I've been trying for literally a month to get an order started. The website takes my order, and then someone cancels it and refunds my money. All I get is a "canned" email response that tells me NOTHING about the actual reason.
I have a prescription that specifically states it's for Hubble Contacts with all the correct info. And of course there is no phone number to talk to a real human. I got one email response when I emailed help. Said they would help me, ask for the prescription and then nothing.
I've never seen a business that makes it so hard to give them my money.
Bottom Line: No, I would not recommend this to a friend
1 people found it helpful
Link to this Review
Company Response from Hubble Contacts
Hi James,
Thank you for taking the time to leave this review. I’m sorry you had such an unpleasant encounter with one of our associates and our site. We try to make our customers’ ordering experience easy and enjoyable, and we hold our stores to a very high standard. In this case, we clearly fell short. I’ve made our corporate customer experience team aware of this issue so they can address any underlying problems and to make sure this doesn’t happen again.
Meanwhile, the new free box was delivered to you on November 4th. Please feel free to reach out to help@hubblecontacts.com with the subject line "ATTN: Highya" with any additional questions or concerns that you have.
Best,
Sophia