Eric S.
Myrtle Beach, SCMember since October 2019

Reviews (1)


    • Oct 25, 2019
    • Verified Reviewer

    HomeLight

    No agent support at all

    Overall Experience:

    I am a REALTOR and the listing coordinator for our team. We have been working to set up the profile for our listing agent and team leader for a few weeks now, using the online information they provide. As we began uploading her transaction history we had questions.

    We emailed support, several times, no response. Attempted to call the number on the website, next to the box that says they don't use robots, only real people. Well, if you select the help options for agents, a robot tells you to email support. I chose a different option not intended for agents and finally got someone. He didn't help the agents but offered to take my information, start a ticket, and have someone call back. After more than a week, that still hasn't happened. Our team manager did the same thing. Emailed support several times, called, got the same response and then no response.

    We sent the requested transaction verification reports twice. We have been emailing them for over two weeks, I even tried to message them through Facebook and messaged the founder directly on Linkedin. We have not gotten a response.

    I don't know if this works as a lead platform or not. It looks nice, but there is zero support. I have never had absolutely any response. Even the DMV in my home state responded to an email faster than this. Unless something changes, it has been nothing but a huge waste of time.

    And yes, this review is meant to elicit a response. I don't like using these tactics, but it seems like this is the only place I am seeing responses.

    Bottom Line: No, I would not recommend this to a friend

    4 people found it helpful

    Link to this Review
    • Nov 19, 2019

      Company Response from HomeLight, Inc.

      Hi Eric,

      Thank you for bringing this to our attention. We sincerely apologize that it took a while for you to hear back from our team-- that's very unusual. I asked our support team to look into this, and they said everything was handled on 11/7. If there are any additional issues or concerns you have, please reach out to the support team again, and we can assure you a quick response this time! We look forward to working with you and your team!

      Best,

      Josh


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