Tiffany D.
Lexington, KYMember since October 2019

Reviews (1)


    • Oct 26, 2019
    • Verified Reviewer

    BetterHelp

    Great customer care from BetterHelp

    Overall Experience:

    My overall experience with BetterHelp has been positive because the customer care team is committed to making things right and they respond quickly.

    The first time I got matched with a counselor, it was not a good fit. I also tried a second counselor on the platform and found that I was not benefiting from that either. Then I tried a third counselor and the match was amazing. Being able to connect to the right counselor for me was less difficult because when you do find that you need to change, it is a simple and fairly quick process.

    I also like that your live sessions can be chat, phone, or video. So far I've tried the phone and chat. I was really nervous about using the phone, but it went really well and the call was very clear. I feel listened to and heard and I also feel like I'm getting the support I need to heal and live a more fulfilling life.

    I highly recommend using this platform, just be honest about what you need and avail yourself of all the resources offered to help you get that. The more you put into the process, the better it works.

    Bottom Line: Yes, I would recommend this to a friend

    2 people found it helpful

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