If I would've written this review six months ago it would've been five stars. I have used Lemonaid Health for over a year, and have had several prescriptions written by them. Well, I wanted to try a different bc type this year. I went online filled out the health form and paid my $25. Roughly 4 hours later my patch was ready. I picked it up paid nothing out of pocket at my pharmacy as I have insurance and went on my way. Well, my body and the patch didn’t like each other. After the month I text and asked if I could please switch back to the pill. No problem, put another $25 and we will switch your script back to the pill you took last year, says Aly with Lemonaid Health. What? I just paid $25, nothing has changed, I just want to switch back. After several back and forth messages they agree to waive the fee. 4-6 hours later my pills are ready at the pharmacy. Except this time my prescription was written by an NP. And he wasn’t covered by my insurance. The pharmacy and myself both send messages saying can the doctor that wrote the prescription for the patch please write the prescription for the pill as my insurance isn’t associated with the NP. Nope they need another $25 to rewrite the script. After over ten messages and three "visits," they refused to listen and wouldn’t simply have the doctor write the script. It was a HUGE WASTE OF MY TIME and money. Please avoid the headache.
Bottom Line: No, I would not recommend this to a friend
Company Response from LMND Medical Group, Inc
Hi Jenn. So sorry to hear you've had this experience. We're sending you a year's supply of your birth control from our mail order pharmacy in St Louis ON US, because we're here to wow our patients not frustrate you. I know you've spoken with our coworker Elise who's alerted you that your insurance plan seems to have changed without you realizing. If you experience any more problems, just let us know and we'll sort it for you asap.