Still being jerked around by this terrible company. The only thing worse than the product is their customer service/quality control. I've personally convinced three people already to go to another dental company. SDC is without a doubt the worst consumer experience I've ever had to endure.
Bottom Line: No, I would not recommend this to a friend
3 people found it helpful
Link to this ReviewTerrible experience. I'm halfway through the ordeal and so far four of the nine aligners I've received have been wrong. In fact, two of the four aligners included two tops or two bottoms. It took 10 weeks for my replacement aligners to be delivered. Customer Service is non-existent.
Hi Dean, thanks for taking the time to leave us a review. Our aligners go through multiple quality checks, so we're concerned to see this. We would really like to make this right, so I'm sending you a message privately to assist. Best, Madison.
Company Response from Smile Direct Club
Hi Dean, thank you for your feedback. We are concerned to see this as we take pride in the care and assistance we provide to all club members with any questions or concerns they are having. In order for us to better assist, I will be reaching out via HighYa private messenger. Best, Jeffrey.