Buyer beware. Great brand promise, huge disappointment in delivering on that promise. I'm on my third series with SmileDirectClub, with huge delays in production and responsiveness between each updated set of trays, and lack of real customer service. Despite a very simple treatment plan to close a gap in my two front teeth (had braces as a teenager). You can't ever speak to a qualified dental person. It's clear the company cares more about making the sale/customer acquisition than actually fulfilling on existing customers.
Bottom Line: No, I would not recommend this to a friend
3 people found it helpful
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Company Response from Smile Direct Club
Hey Michael. Thanks for reaching out to us and leaving us this review. We are concerned to hear about this experience. As we are aware of our recent delays, we are working as hard as we can to get all orders out as quickly as possible. I will be reaching out via private message so we can speak further. Best, Thom.