SmileDirect did alright for straightening my teeth - there is no doubt that they have improved, but I still have 2 teeth that stubbornly won't move. I have contacted the company, and spent weeks in back and forth emails trying to get a re-evaluation, and they have "customer service care" individuals who basically are the go-betweens with the actual orthodontists. They keep telling me I need to send in pics, and when I do, I need to label which teeth are a problem, etc. etc. I have sent countless emails and their customer service is NON EXISTENT. Basically, you get what you get. For the $1800, you better hope it works because there is no recourse. It would be a great deal for straightening teeth if they would work out their lack of customer service.
Bottom Line: No, I would not recommend this to a friend
Company Response from Smile Direct Club
Thanks for leaving us a review, Jantzen. If customers don't achieve the predicted results, we're happy to look into a re-evaluation at no cost to them. We would be more than happy to assist with this, so I'm sending you a message so we can help. Best, Madison.