Liam B.
CaliforniaMember since October 2019

Reviews (1)


    • Nov 1, 2019
    • Verified Reviewer

    Carvana

    Carvana stood by their sale

    Overall Experience:

    I am passed my 7 day return period, my registration plates are on the way.

    I lined up my financing through Capital One.

    There is a team at Carvana that helps make sure the car that you want is available through their system. It’s not as straight forward as it should but it's hard to tell if that is Carvana or Capital One’s fault.

    I also complicated things by selecting a car and proceeding to purchase before realizing it was 2WD when I wanted an AWD.

    This caused an issue down the line as that old one was used on the purchase and loan docs (I noticed and it was changed).

    There was also an issue with being able to approve loan payment because you have 24 hrs to do that and I was traveling. We got passed that.

    One real issue was that the photos of the car showed a scratch on the front bumper but in fact, someone had glued a crack that ran through the whole bumper from top to bottom. I saw it and highlighted it at delivery. I have to believe it was the previous seller and that the car sitting in a pound in central California melted and exposed a poor cover-up job. I followed up with Carvana and they told me to go to a body shop and get a quote with pictures, etc. I did that and through their warranty company (Silver-something) the repair was approved. The shop fitted a whole new front bumper and uncovered an issue with the headlamp housing which was approved for repair on the fly. The body shop said the process was the smoothest and easiest that they had experienced. It cost $3000. Sure it was an extra hassle and it must have wiped out their profit on my sale. I could have spent less time in hold but all in all, they dealt with it and stood by the sale and that I think is the important thing. I will now use them again and so it might be expensive customer acquisition but they will get their money back over time. I will post this in 2 other sites because Carvana deserves recognition.

    Bottom Line: Yes, I would recommend this to a friend

    4 people found it helpful

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