Carvana moved my delivery date 7 days with little notice and offered no additional compensation to cover the cost of the rental I am using (my car was totaled) and car insurance premiums. I am a single, working mom and am now out almost $500. Hopefully they will deliver the vehicle on time the second time around, but I am concerned about this also. Would not recommend.
Bottom Line: No, I would not recommend this to a friend
3 people found it helpful
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Company Response from Carvana
We appreciate you taking the time to provide us with your feedback, as we know your time is valuable. Carvana works as diligently as possible to ensure vehicles are transported and delivered on time, though we understand unforeseen roadblocks may occur. The last thing we want to do is delay a customers delivery. Your feedback has been provided to the proper teams to hopefully prevent this from occurring again. After reviewing your account, it does look like you were able to work with our inside team to have your concerns addressed. Please do not hesitate to reach out if you have any further questions or concerns.