After a rocky start to new truck ownership, Vroom is making it right. My truck showed up with some damage that wasn’t reported before they delivered it. It wasn’t really bad but I still wasn’t happy. It wasn’t what I was expecting. It took a few phone calls and emails but Vroom is owning it. I had an estimate done and it was approved the same day. Thank you, Jessica and Diane, for seeing me through and winning over this customer!
Bottom Line: Yes, I would recommend this to a friend
3 people found it helpful
Link to this ReviewBuying the truck was very easy. Vroom’s communication or lack thereof is a different story. Once I purchased the vehicle I couldn’t get anyone to return a phone call. When my truck showed up it had damage that was not disclosed in any photos or by the sales rep that I spoke with. The damage wasn’t done in shipping because it was noted on the bill of lading before the driver took possession. They told me to get an estimate but I only had a few days because of the return policy. I never heard back from them again until they called to deny the estimate to fix the damage. I would rather buy from a lot where I know what I’m getting and a service department that supports you after purchase.
Company Response from Vroom, Inc.
Jeremy, we regret you had this experience with us. Customer satisfaction is at the top of our priorities so we regret to hear we left you feeling this way. If you would like to share anything additional regarding your experience, please don't hesitate to reach out to us at: feedback@vroom.com.
- Vroom Team