Daniel K.
Belton, TXMember since October 2019

Reviews (1)


    • Nov 2, 2019
    • Verified Reviewer

    Carvana

    So far...so bad...

    Overall Experience:

    At first, everything seemed on track with them when I made my first attempt at a car purchase. Just before delivery I realized that the car listed wasn’t the one I wanted (Tesla Model 3 Long-range) but in fact, it was a Mid-range model. Now, the customer service rep was great, she helped me comb through all the listings to find the model I wanted (even had upgrades) for only $200 more (but picking a new car, pushed delivery one week). Fast forward, three days before delivery (31st of October 2019) I get a call saying they cannot make the delivery date because the car was not charged and missed the transport...it’s an electric vehicle...you mean to tell me no one checked to make sure it was charged and ready for transport? Seriously? 150-point inspection and no one looked at the battery on an electric car...Now, delivery is pushed another week, ok fine. My new issue is I travel for work and the new delivery day is one day before I leave for the weekend (4 days for work), so the 7-day money-back guarantee is now cut down to 3 before I have to decide (mind you I want to bring it to the Tesla dealer to get an inspection). So frustrating. Now I sit and wait for the delivery day once again. I will update the review after the car arrives.

    Bottom Line: No, I would not recommend this to a friend

    2 people found it helpful

    Link to this Review
    • Nov 6, 2019

      Company Response from Carvana

      Thank you for taking the time to share your feedback with us. Carvana is happy that the purchasing process was streamlined and easy, though we are disappointed to hear of the delays you encountered on your delivery. We do our best to provide accurate timelines, but we understand at times unforeseen roadblocks may arise. The last thing we want to do is deliver a car that does not meet our standard. We are truly sorry for the inconvenience this delay has caused. One of the great benefits of Carvana is our 7 Day Money Back Guarantee where a customer may return or swap their vehicle if it does not fit their needs. Please do not hesitate to reach out if you have any further questions or concerns.


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