I had a great experience with Vroom. Super happy that I jumped on the vehicle when I did because I got it at such a good price there's no way it would have lasted on the marketplace and I would have missed out. Every single person I spoke along the way with set my expectations so that I would know what would be happening next for each step along the way. What a great customer service team. From the first gal who took the sale, to the contract team, the delivery team and the registration team. Superior customer service really. There wasn't a day that they weren't in contact in some form or fashion. I had never done anything like this before and they made it a breeze. As a matter of fact, they were able to get me financing from Chase that had an APR that was 1.25% lower than what my bank had quoted me, thank you!
Bottom Line: Yes, I would recommend this to a friend
3 people found it helpful
Link to this Review
Company Response from Vroom, Inc.
Beth, thank you for your kind review; we're happy to pass along your comments to the team. If you need assistance again in the future, please don't hesitate to reach out. We're happy to help. -Vroom Team.