I haven’t even received my car yet and am already starting to think about canceling my order. Car was supposed to be delivered tomorrow in which they gave me the same BS excuse they gave others about trucks breaking down, etc. Needless to say, I returned my lease today and now I’m without a vehicle until next week when my car is supposedly going to be delivered. Talk to their garbage "team" just to be told "oh well" in other words. Now I keep hearing about many people not receiving their registration and it’s pushing me towards canceling my order. I’m sure Carvana will respond to this review with that same basic copy and paste answer they give everyone else because they more than likely do not even read these reviews. But no matter what happens from here on out I would not recommend buying a car from them. Wait for a real company to take this idea of online car buying and make it a real business and take it seriously! I guess the only thing good about this was I only wasted about 15 mins of my time.
Bottom Line: No, I would not recommend this to a friend
5 people found it helpful
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Company Response from Carvana
We want to sincerely apologize for the delay with your delivery. Carvana wants to assure you the last thing we want to do is inconvenience a customer in any way. We understand at times unforeseen roadblocks may arise, and when these do occur we want to notify our customers in a timely manner. Carvana strives to have a seamless and stress-free car buying experience, but we understand that we have fallen short. After reviewing your account, it does look like you have been able to work with our Inside Team to have your concerns addressed. Once again, we appreciate your patience and are truly sorry for the delay. Thank you for taking the time to share your feedback. Please do not hesitate to reach out if you have any further questions or concerns.