Aubrey J.
Houston, TXMember since November 2019

Reviews (1)


    • Nov 5, 2019
    • Verified Reviewer

    Carvana

    Rip off, don’t use, worst experience buying a car

    Overall Experience:

    I bought a 2019 Dodge Challenger with 30k miles two months ago. A month before I bought it the crank sensor was serviced, and in the two months I have had the vehicle, the vehicle has been in the shop for a month of it. The vehicle was repaired with after-market parts which voided the original factory warranty. The repair was not disclosed and the car has been a lemon purchase. Carvana also damages the vehicle in transport to the pick-up and refused to list damages on the Carfax when I asked and the rep told me it would be to protect the resale value. Carvana will hide the history of a vehicle to make a sale. Now I am stuck with the tow fees and unreliable transportation two months into a 72-month agreement. Do not use Carvana!

    Bottom Line: No, I would not recommend this to a friend

    2 people found it helpful

    Link to this Review
    • Nov 6, 2019

      Company Response from Carvana

      We appreciate you taking the time to share your experience. We understand how disappointing it is to encounter issues with your new vehicle and we are so sorry that this has been your experience. It is never our intention to mislead our customers and we sincerely apologize that you have been made to feel this way. A specialist will be in contact with you in an effort to provide additional assistance. Please feel free to contact us with any questions or concerns in the meantime.


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