Reviews (1)

Bought and completed a Byte impression kit over other companies because Byte offered a money-back guarantee if I wasn't a candidate. The process was simple and straight-forward, and I sent my impressions in for evaluation. In parallel, I visited my dentist for my normal check-up, and I asked her about the spacing issues I was seeing. My dentist advised me that unless I addressed an overall issue with my bite (I have a crossbite), any spacing corrected with Byte or another clear aligner company was sure to recur. When I got my treatment plan from Byte, I relayed what I had been told regarding my bite, and asked whether the treatment plan addressed it. After conferring with the staff orthodontist, my "treatment advisor" Jackson Bantle told me that the treatment plan did not address my bite, and that addressing the bite was above and beyond what Byte could do. Given what my dentist had told me about recurrence, I assumed that I would be a candidate for the money-back guarantee - but that wasn't the case! When I asked for my money back, I waited two weeks for a reply email before asking a second time. I received a response to my second request; Mr. Bantle stated that fixing a bite was "outside the scope" of Byte (making the company's name very confusing!). Since they could still straighten and fix spacing (however temporary those fixes might be), I did not qualify for a refund. This gives me the impression that the money-back guarantee is just lip service, and that Byte is not interested in long-term solutions to their customers' issues.