I have used and worn the aligners every day since they arrived. It has been over 5 months and I have not missed a single day. In addition to that, I have worn the aligners for roughly 22 hours a day, only taking them out to eat and brush my teeth. They say I am almost complete with the full set. My bottom teeth are still crooked, and I still have an overlapping tooth on the top. The aligners simply stretch out and after the first day of wearing them, they no longer move the teeth. All the new sets I put in now have pockets in them since they do not come close to actually fitting my teeth. I have emailed SmileDirect no less than 8 times complaining about this and they have simply said someone will get back to me - which no one has. I started complaining about this problem over a month ago. I guess they don't want to deal with it. Do NOT waste your money!
Bottom Line: No, I would not recommend this to a friend
4 people found it helpful
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Company Response from Smile Direct Club
Hey Elan, and thanks for the review. In cases where a customer has aligners that don't fit properly, we can typically assist by offering replacement aligners or offering the option for a new 3D scan or Impression Kit. I will be reaching out via private message so we can speak more about this. Best, Thom.