Mr. Kye Graver, the NewDay USA loan specialist assigned to work with us, was exemplary in every manner. He was very timely with his phone calls, follow up and execution of necessary documents.
His product knowledge and awareness of CA laws, regulations, as well as the product model of NewDay USA interfacing with the VA and it's requirements indicated that Kyle was very SAVVY representing your amazing company exceedingly well - Admiral Sir.
Mrs. Matthews, my dear spouse of 46 years, and I felt that Mr. Kyle Graver represented the company with integrity and honesty. "As advertised."
All along the way working toward the closure of the refinance of our loan from the USAA aka PHH mortgage of 12 years ago at 6.5 % to a new 4.25% interest, Mr. Graver guided us easily step by step both electronically as well as in written documents.
The speed in which we received paper documents is unsurpassed in my experience. It is as though you have a direct line to the US PONY EXPRESS" metaphorically speaking of course - LAUGH!
Regrettably, with the recent fires we have sustained here in Southern CA recently, it did push us back 2 weeks due to the power grids being shut done and evacuation orders always looming.
Fortunately, we were not impacted directly by the fires so we did not have to evacuate but, caution was always warranted etc. resulting in the appraiser being backed up 2 weeks, which was just fine. The VA Appraiser was AMAZING!
In closing, as a former service-connected disabled US Marine who attended OCS in Quantico, VA, during the Vietnam era and as Lt. Commander "DECORATED", I value honesty, integrity, and what the Admiral espouses the company to represent.
Also, your female spokesperson, a former US Marine as I was appraised of a "Ms. Tatianna" is a great spokesperson for the NewDay USA and because of her credibility, the Admiral's testimonials and its advertising on FOX NEWS with Hannity and with Laura Ingram, we decided to take the "plunge" and work with you all.
THE BEST DECISION IN WHICH VICKI AND I HAVE EVER MADE IN A LONG TIME!
ESSENTIALLY "Our experience was that the loan process was seamless and easy."
As always getting documents and submitting them on a timely basis is essential. Kyle GRAVER made this experience "enjoyable as well".
We are grateful for the new loan at 4.25%.
We wish the NewDay USA staff, the Admiral, and to USMC Tatianna and the entire crew there our heartfelt thanks and best wishes to all for a "JOB WELL DONE."
Many blessings to you all during these special days up coming like Veteran's Day, Thanksgiving, Christmas, New Years.
Thank you all for your service to this great country as well .
With honor yours,
Dr. Bob Matthews
Lt. Commander/USPHS OSG OHS DOJ /R
Vicki Ishler Matthews
Teacher of the year and LEUSD History Day Teach of the Year
Bottom Line: Yes, I would recommend this to a friend
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