What a horrid customer experience. I read all the negative reviews on Carvana, but thought I would be fine given all the great reviews on Carvana’s website. I should have known better. I’m not going to drone on and on, but basically, here’s what happened:
1. Ordered 2013 Porsche Boxster online via their website. Easy breezy! Got approved for financing through Capital One Auto.
2. Set up a delivery date and got excited!
3. At the time of delivery, I get a call from the delivery guy saying he couldn’t figure out how to get gas into the car so he can deliver it to me.
4. Carvana took the Porsche to a local car shop here in Atlanta. The car shop couldn’t figure out what was wrong with it and said there wasn’t anything wrong with it. I had to make the phone calls to Carvana for status updates.
5. Three days later, no updates from Carvana, still don’t have the car I ordered, no clue what’s going on. Was told by one of their customer service managers that they would personally see to it that I was "taken care of". Never heard back from anyone.
6. Bought a nicer Porsche Boxster from a local Atlanta Porsche dealership today at a lower price, with a two year Porsche certified unlimited mile bumper to bumper warranty, that’s in better shape with more options.
7. Took one hour to get in and out with my new Porsche using the dealer.
8. Carvana SUCKS. I’ll never give them another chance to earn my business. STAY AWAY!
Bottom Line: No, I would not recommend this to a friend
7 people found it helpful
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Company Response from Carvana
Carvana's goal is to ensure every customer has an outstanding car buying experience. The last thing we want to do is inconvenience a customer in any way. We want to sincerely apologize for the delay on your vehicle. Carvana does its very best to anticipate any roadblocks, but we understand at times we will fall short. It is imperative in these moments that we have constant communication with our customers. We are sorry to see you go, but would love the opportunity to turn around this experience if you are ever in the market again. Once again, we are truly sorry for what transpired. Please do not hesitate to reach out if you have any further questions or concerns.