Washington DCMember since November 2019

Reviews (1)

    • Nov 11, 2019
    • Verified Reviewer

    Bowflex MAX Trainer

    Sexy machine but horrible customer service

    Overall Experience:

    Ordered the M6 after reading awesome reviews and trusting Bow Flex (Nautilus) company. We spent $2000 happily for this machine, knowing that indoor and snow would prevent good workouts.

    February 2019. The machine arrived - we paid for assembly. It worked for 3 months. THREE months. Called, ordered power cord. Bowflex said "you need our power cord." We had it, but ordered another. Express shipping. Cold is here and muscle atrophy has set in. It did not work. They sent one. Did not work. Two weeks pass. We paid for their technician to come out, another $150...IT STILL DOESN'T WORK. No movement on a new machine or refund.

    If I find the free time, I will sue this company for ruining winter workouts, making false promises and costing us over $3500 in lost funds, wages for appointments for them to fix their product. We have wasted months waiting for this to be repaired, wasted time off from work and still this brand new machine is broken. The fix-it and assembly technicians, however, are friendly.

    Horrible customer service. DO NOT BUY A MACHINE FROM BOWFLEX unless you know how to make repairs yourself.

    Bottom Line: No, I would not recommend this to a friend

    6 people found it helpful

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