I was going to buy a vehicle from Carvana and after going through all of the hoops they required they decided the income I get could be verified but they didn't want to accept it because my job pays direct deposit through Cash App. Instead of saying that right when I uploaded the documents, they wasted 3 days of my time having me send pay stubs, bank statements, and verification letters then at the very end lowered my "income level" and said my down payment would be quadruple what I was quoted.
I do NOT recommend this place. AT ALL.
Bottom Line: No, I would not recommend this to a friend
4 people found it helpful
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Company Response from Carvana
Carvana wants to ensure that every customer has a stress free and smooth underwriting process. This begins by providing our customers with correct expectations and our specific underwriting requirements. We want to sincerely apologize for any misinformation and for the inconvenience this caused. Your feedback has been provided to the appropriate teams to hopefully prevent this from occurring again. Please do not hesitate to reach out if you have any further questions or concerns.