I purchased a 2016 Kia Soul from Vroom. Shortly before the car was to be delivered, I received a call from Vroom telling me that it had been stolen during transport. I was told that Vroom would handle everything, including the loan. Michael from Vroom told me to call him if I had any questions. I have called and left messages, but he doesn’t call me back and I would like an update. What do I need to do to get someone to talk to me? Up to this point, dealing with Vroom was a great experience but the communication has been a total disappointment.
Bottom Line: No, I would not recommend this to a friend
2 people found it helpful
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Company Response from Vroom, Inc.
Angela, we regret you had this experience with us. Customer satisfaction is at the top of our priorities so we regret to hear we left you feeling this way. If you would like to share anything additional regarding your experience, please don't hesitate to reach out to us at: feedback@vroom.com. - Vroom Team