The only reason why anyone would use a service like this where you buy a car without seeing it, is trust. We trusted that the car would be sound. It isn’t. We bought a 3-year-old Chrysler Town and Country and on Day 8, one day after the return period, it stalled. We called and here is the direct quote from the customer service person, "Sorry for your bad luck."
We took it to the service place, at no cost to us, but they cannot find the problem. I don’t trust this car and I have no recourse.
Here’s another quote - when my husband said that we might get stuck on the side of the road they said, "We’ll be here for you!" They will pay for any fixes for the next few months, but I don’t want to travel with the car and get stuck somewhere.
Bottom line - NO TRUST - for this car or this business model. I am stuck with this car and this stress. I will never buy from Carvana again.
Bottom Line: No, I would not recommend this to a friend
4 people found it helpful
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Company Response from Carvana
We appreciate your honest feedback on your experience with us. Carvana values its customers and conducts a 150-point inspection on all our vehicles to ensure they are up to our top quality standards. We are extremely disheartened to hear about your current situation, as your safety is important to us. We apologize that you were not provided with the resolutions you were looking to hear. Please check your inbox as we have emailed you with next steps and don't hesitate to reach out with any further questions or concerns.