I purchased a Toyota Rav 4 and it did not have the features that were listed on the website. I ordered another Rav 4 to swap with the one I purchased and they delivered the car but it was not the color that I was expecting. It was supposed to be black but it was purple. I had contacted customer service to verify the color was black because it looked purple in the pictures. They assured me the color was black but when the car arrived it was purple. The website listed the color as black, but the day it was delivered the website was changed to say it was purple. Also, the mileage was 100 miles over what they said it was supposed to be. Now I'm stuck with the wrong color car. I could do a 3rd swap but it is a take it or leave it with no 7 days to try it out. Read the fine print. Buyer beware! Also, the shipping fee is non-refundable if you decide to reject the car. This is not made clear up-front. This company is dishonest. Stay far far away. As big of a hassle as a car dealership can be, I'd much rather deal with people face to face and have all the facts then get scammed by a company such as Carvana.
Bottom Line: No, I would not recommend this to a friend
7 people found it helpful
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Company Response from Carvana
Thank you for taking the time to write to us in regard to your overall experience with Carvana. We sincerely apologize for the misinformation in regard to your Carvana vehicle. Carvana takes full responsibility for our errors and please know that all appropriate parties have been alerted for accountability. However, we are happy to see that you have been in touch with our Inside team to reach an amicable solution for the annotation error. We encourage you to give us a call at (800) 333-4554 for more insight if you have any lingering questions, comments, or concerns.