Just before the end of the 7-day return period, I raised my complaints with Carvana. They very professionally dealt with my issues and are paying to have everything fixed. I was very surprised and impressed. It appears the issues happened in transit and outside of their direct control. I am now a happy GTI owner. I did not threaten them with a bad review to get action.
Bottom Line: Yes, I would recommend this to a friend
4 people found it helpful
Link to this ReviewI’ve been looking for a particular model VW GTI for some time and was happy to find it listed on Carvana for a good price and only 20K miles. As some people have also noted the model type listed on Carvana can be incorrect but I pulled the Mulroney sticker from the VIN to find the actual model and was pretty excited to find it was my "unicorn".
The 360 views looked good, with only one minor defect marked - a scratch on the bumper. The ordering process was simple, and the car was delivered right on time with a very helpful delivery driver.
However, reality was very disappointing.
The interior detailing looked like it had been done by a lazy teenager in 10 minutes with dirt and cruft everywhere.
There were several other unlisted defects. In particular a shoddy attempt at touching up a series of scratches. Two of the wheels had terrible road rash. Only one key was supplied (that’s $250 for a second key). The front spoiler was dislodged. The car was showing "service now" in the display. That’s going to be $300 for a 20K service. One wheel was missing plastic caps for the wheel lugs. So all in all, it’s probably $1000 to bring the car up to scratch. Not such a good price anymore. And sadly just confirming my fears about buying online.
Company Response from Carvana
Thank you for sharing your feedback in regards to your recent Carvana experience. We are disappointed to hear of the condition in which your vehicle arrived and that your expectations were not met. All of our vehicles go through a 150-point inspection to ensure they meet our high standards as well as being properly cleaned before delivery. We are happy to see that you have been in contact with our Customer Advocates in order to have your concerns addressed. Thank you again for your feedback and please do not hesitate to reach out should you have any additional questions.