Kristal J.
IllinoisMember since November 2019

Reviews (1)


    • Nov 19, 2019
    • Verified Reviewer

    Nurx

    TERRIBLE CUSTOMER SERVICE

    Overall Experience:

    Absolutely horrible customer service. My cousin, who is a minor and I am the guardian of, and I sat down to get her some Birth Control after her doctor gave the OK. She needs help with these sort of things. She got birth control from them in the past but there was no insurance. She now has a Medicaid plan - it is a family plan under me since she is still a minor. The health insurance company no longer sends cards and there is an area to upload a card that you cannot skip. I've been trying to figure out what to do if I don't have a card for a WEEK now. I simply ask them how to submit insurance info without a card and they give me the run around each time. I feel as if though since I told them she has Medicaid that they are now just completely ignoring our requests. My last message asking what to do was seen by Nurx and ignored. It says on their website they take IL Medicaid but then they discriminate against those who have Medicaid.

    Bottom Line: No, I would not recommend this to a friend


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