I received great customer service until after the purchase. Since that time I have had nothing but problems starting with the delivery. Now I have had the car less than 2 weeks and it will no longer go into gear. When I call about it I am being passed from person to person, no one wanting to take ownership. I have finally been able to get it towed, but if it cost more than $100 I have to pay the difference.
Bottom Line: No, I would not recommend this to a friend
1 people found it helpful
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Company Response from Vroom, Inc.
We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. We would like the opportunity to address your concerns. Please reach out to us directly at feedback@vroom.com or (469) 660-1600 when you have a chance. Thank you, and we look forward to hearing from you. - Vroom Team.