Everything went great up until they got my money. I was told I'd receive a call within 5 days to set up a delivery date. On day 6 I grew tired of waiting and called them. Delivery date was set for a Monday (10 days after purchase) and told I would receive a call on Sunday with a delivery window. No call on Sunday so Monday (tired of waiting again) I call and ask for a window. No delivery today it will now be sometime Tuesday (they don't have a window again) but they will call me later with a time frame. Get a call on Monday evening that my car will arrive on Tuesday morning. Get another call later Monday evening that there has been a delay...Wednesday delivery. No time frame. So it's going to be a minimum of 13 days after paying my car before it arrives. I'm told the title will arrive between 2 and 6 weeks after delivery but only have 30 days to title the car so could very well get stuck paying a late fee and probably will based on my experience so far. They did a great job until they got my money. Now there's no urgency and little service. Barely an apology for my "inconvenience".
Bottom Line: No, I would not recommend this to a friend
3 people found it helpful
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Company Response from Vroom, Inc.
Kurt, we regret you had this experience with us. Customer satisfaction is at the top of our priorities so we regret to hear we left you feeling this way. If you would like to share anything additional regarding your experience, please don't hesitate to reach out to us at: feedback@vroom.com.