I went into Orland Park on October 8th. On October 10th I got an email stating my re-evaluation had been approved. Since that time I log on to my account and see "oops you did not keep your appointment". I did but still can’t log on. Who is Dr. Brian Nelson? Is it true that you use dentists and not orthodontists? What brought me to re-evaluation was that my retainers were clearly not for my mouth. They include one tooth I do not have. You use an inferior material that I have actually had to cut with scissors to keep from cutting my mouth. The edges flare straight out. Terrible customer service. I call over and over again without a return phone call. I wish I had never started this process. I can’t give 0 stars.
Bottom Line: No, I would not recommend this to a friend
2 people found it helpful
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Company Response from Smile Direct Club
Thanks for leaving us a review, Karen. A fully licensed dentist or orthodontist oversees each case remotely and the doctor assigned to the case will be printed on the aligner bag. If customers have any issues with the aligners, we may recommend that they trim the aligners in any specific areas causing discomfort or we may request they come in for a new scan. We're disappointed to see this and would be happy to help. I'm following up with you privately to see how we can assist. Best, Madison.