This is to alert the public as to a complete lack of medical supervision with SmileDirect. They will leave you high and dry.
After receiving my trays, I took and sent in pictures, and notified the company my trays weren't fitting well.
Despite being told my doctor would review and get back to me in 48 hours, it's now been two weeks and I've contacted them 4 times starting three days into it. And after this last time, they just sent me an email saying they were starting the cancellation process (but it would take 5 business days for someone to reach out to me).
Unprofessional and lacking of medical supervision. You get what you pay for.
Bottom Line: No, I would not recommend this to a friend
3 people found it helpful
Link to this Review
Company Response from Smile Direct Club
Thanks for leaving us a review, Gus. A fully licensed dentist or orthodontist oversees treatment remotely and we have a dental team available if customers have any concerns regarding their aligners or treatment. It can take 5 business days for our dental team to evaluate the picture and provide the next steps, so we're concerned to hear this. I'm following up with you privately to get some additional information from you. Best, Madison.