Dale C.
OhioMember since November 2019

Reviews (1)


    • Nov 28, 2019
    • Verified Reviewer

    DoFasting

    Scam...horrible customer service

    Overall Experience:

    Please do not fall for this scam like I did! Just like you I was looking for a way to lose weight and fasting is a great way to do it. Please don’t use this app or company, start looking somewhere else.

    The app itself is just ok. The recipes are great, but the app does not function as it should and is very frustrating to use. The fasting timer is very basic, honestly, you can use the clock on your phone and don’t have to pay someone to tell you when your time is up and that is all they do. Talking about paying, I chose the option to pay weekly for $1.25 to use the app and was charged for a year subscription. You don’t know this until the charges go through your accounts. When I reached out to the customer service, I truly found out how horrid this company is and that is a SCAM! I received an email back from Luke who had copied and pasted their "refund policy" and he basically said you are out of luck. He didn’t even ask why I was unhappy with the app, wouldn’t you want to know why someone is canceling a subscription? I advise that I was happy to pay for the time I used but had not authorized them to take a full year’s subscription and wanted the difference refunded. Again, he responded with copying and pasting their refund policy and didn’t offer any solution or answer to why they took one year’s subscription verse the weekly like I approved. I asked a 3rd time and have not received a response yet.

    So basically, they withdrew money I didn’t authorize and said what you are going do about it. This app/company is a scam, please do not give them access to your bank account. The customer service is horrible!

    Bottom Line: No, I would not recommend this to a friend

    8 people found it helpful

    Link to this Review
    • Dec 16, 2019

      Company Response from DoFasting

      Dear Dale,

      We are so sorry to hear that. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. We offer three subscription types: 3-month subscription, which costs 33$; 6-month subscription for 46$; Yearly subscription, which costs 66$. Usually, the year has 52 (+-1/2 days) weeks and if you chose a yearly subscription 66 USD, the estimated weekly price of the app would be 1.25 USD. Yet, the whole amount is taken from the account for a whole year subscription. Every personalized plan in the app is created by our professional nutritionists and trainers, based on your initial answers, but you can adapt your plan to your convenience. You can choose several fasting types and change your fasting times easily. Also, the app gives you 24/7 support if you have any questions in regards to a new nutrition, workouts, and intermittent fasting. Our specialists are always ready for a consultation, to guide you through the intermittent fasting journey. Meal database is being updated every week and even more, features are on the way and we do hope you'll give us another chance to earn your trust. If you have any questions or need our consultation - do not hesitate to get in touch with us at hello@dofasting.com.


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