I had ordered aligners a year ago, but returned all, inside of left bottom protruded way out. A molding problem. They were great on accepting the return and refund money. Ordered again. Just received aligners. Both top and bottoms have excess plastic along the bottom of tooth mold, on the inside, perpendicular to the tooth. Bothers and hurts my tongue.
Tried filling, but found I could very carefully cut with sizzles the excess plastic, leaving a small edge along the tooth molded shape. No sharp edge now. So I will check each set of aligners, and get rid of excess plastic. They are very comfortable now. You just have to be very careful cutting, leaving a little edge to support the molded shape.
Bottom Line: Yes, I would recommend this to a friend
1 people found it helpful
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Company Response from Smile Direct Club
Hi Lydia, thank you for taking the time to leave us with this feedback. We do recommend to file the aligners or trim in some cases for any club members that have any sharp edges causing any irritation. If we can be of further assistance, feel free to reach out to us at grinners@smiledirectclub.com at any time. Best, Jeffrey.