Seemed promising at first with their available vehicles, pricing, and friendly salesperson.
It has been the worst car buying experience we have ever had. Please run as fast as you can away from Vroom. Their customer service, after you purchase a vehicle, is horrible. Each person we spoke with about the same issues we were having had no idea what to do or how to help us. It took over a week to figure out how we had a vehicle in our driveway that we had yet to pay for, but Vroom’s system said it was. They also use contractors to ship their vehicles. Ours showed up filthy on the outside, mud-stained on in the inside from transferring trailers, and with a tire that was nearly flat. Maybe you will have a pleasant experience, but trust us, the chance of the headaches of a bad one aren't worth it. Buy local and in person; it’s worth it for this kind of investment!
Bottom Line: No, I would not recommend this to a friend
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Company Response from Vroom, Inc.
Hi Chris, we are disappointed to hear that you are not satisfied. If you would like to discuss your experience in more detail, please contact us at (469) 660-1600 at your earliest convenience. We always look for opportunities to improve so we hope to hear from you.- Vroom Team.