Purchased the 6 bottles deal for the wife and I to try with high hopes. We started mid-Sept and we both have not seen any results. Makes me horribly gassy. Thought it was just a phase and it will pass. It has only gotten worse. The only weight loss was from the constant diarrhea I got, and still have. Again, thought it was a phase and would pass...it didn't. I still eat a lot and have cravings. My wife is gassier now too but is ashamed to admit it. Said she doesn't feel a difference from before and after starting.
I emailed customer support to initiate the "90-day money-back guarantee, no questioned asked" but I was told:
"We are happy to honor our 90 day Money Back Guarantee, however, we do require all purchased items (empty/used bottles) to be returned back to us in order to receive your refund.
If you do not have all your items to return, you may not receive a full refund. Once we do receive your return, and our receiving team physically inspects your package, we will issue you the appropriate refund within 3-5 business days."
WHO KEEPS EMPTY BOTTLES! That's some BS.
Buyer beware, their 90 days, no questions asked guarantee is very misleading.
Bottom Line: No, I would not recommend this to a friend
60 people found it helpful
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Company Response from Nucific, LLC
Hi David, thank you for taking the time to share your feedback. As it is industry standard, we do ask that you return the products if requesting a full refund, as to ensure that you gave the product a fair trial. As an extra convenience, we offer a 40% refund to customers who do not decide to send back the product containers. I am so sorry for the confusion. I will personally ensure you get a full refund; please email at naomi.benson@nucific.com and I will begin the refund process, no need to send anything back. As for the efficacy of the product, we understand that everybody is different so Bio-X4 may work for some but not others. This is why we will always honor our 90-day money-back guarantee. I look forward to your email to make this right! Apologies for any inconvenience or confusion we may have caused.